Archive for April, 2007

Most SMBs will be virtual by 2020

resized_shutterstock_293596.jpgOutsourced business services and hosted applications will be the norm for small and mid-sized businesses (SMBs) by the year 2020, according to a report by the Social Issues Research Centre.
While 2020’s always-on Generation C – C for content, connectivity, creativity, collaboration and/or communication, says SIRC – will be more able to communicate with a wider cross-section of people, virtual businesses will be outsourcing the majority of business functions, the report claims.

While that will sound good to a hosting company or outsourcing provider, it raises the question of what those virtual SMBs will be doing to justify their existence. The answer is adding value, selling and developing software apps that can sold as online services, said Rackspace, the company that sponsored the SIRC study. (more…)

April 6th, 2007

The best ways to renegotiate your outsourcing deal

7If you have an outsourcing contract, the chances are that at some stage you will need to consider some form of renegotiation. Up to three-quarters of all outsourcing deals are renegotiated at some point, and this figure is rising.This year, with a record number of contracts due to expire, the profile and importance of renegotiation is set to rise. So what is renegotiation, what is driving its importance, and how can you take advantage?

Renegotiation is a dialogue aimed at agreeing major change with your existing outsourcing supplier. It represents the first step in trying to redefine an outsourcing contract. (more…)

April 3rd, 2007

Eastern Europe: Outsourcing hot spot?

19Eastern Europe could soon become a favorite location for offshore outsourcing, with activity in the region estimated to triple between 2005 and 2008.

That’s according to consulting firm McKinsey, which predicts that the business process outsourcing (BPO) industry will support 130,000 jobs in the region by 2008.

Although only 1 percent of the world’s total BPO spending–worth $30 billion–is currently located in Eastern Europe, the region emerged as one of the favorite locations for Western European companies to invest in between 2004 and 2006. (more…)

April 3rd, 2007

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